1. Introduction

This Privacy Policy explains how Holmes Estates Ltd, trading as Estates: The Art of Property, collects, uses, and protects your personal data.

2. Data Controller

Holmes Estates Ltd is the data controller for the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018.

Company details:

Registered Office: Business Central, 2 Union Square, Darlington, DL1 1GL

Email: sales@estatesgroup.co.uk

3. Information We Collect

We may collect and process the following personal data:

• Name and contact details

• Email address and telephone number

• Property-related information

• Correspondence and enquiry details

• Technical data such as IP address and browser information

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Provide property services

• Arrange viewings and valuations

• Comply with legal and regulatory obligations

• Improve our website and services

5. Lawful Basis for Processing

We process personal data based on one or more of the following lawful bases:

• Performance of a contract

• Legitimate interests

• Legal obligation

• Consent, where required

6. Data Sharing

We do not sell your personal data. We may share data with trusted third parties such as solicitors, mortgage advisers, or service providers where necessary to deliver our services or comply with legal requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory requirements.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent where applicable

Requests can be made by contacting sales@estatesgroup.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Further details can be provided upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office.

For any privacy-related questions, please contact sales@estatesgroup.co.uk.